Privacy Policy
MiTRAQ Ltd Privacy Policy

At MiTRAQ, we are committed to protecting your privacy. This page informs you of our policies regarding the collection and processing of any personal data that you give us or that we may collect from or about you. It also lets you know your rights in relation to your personal data and how you can contact us, if necessary.

This privacy policy applies to all personal data processed by or on behalf of MiTRAQ.

We may periodically update this privacy policy. We will post any privacy policy changes on this page and, if the changes are significant, we will notify you either through the email address you have provided us with, or by placing a prominent notice on our website.

Use the links below to find out more about how we use your personal data:

• Who are we and how do you contact us?
• What kinds of personal data do we process?
• What is the source of your personal data?
• What do we use your personal data for?
• What legal bases do we have for processing your personal data?
• How and when can you withdraw your consent?
• When do we share your personal data?
• Is your personal data transferred out of the UK or EEA?
• Do you have to provide your personal data to us?
• For how long do we retain your personal data?
• What are your data protection rights?
• How do we use cookies?
• Your right to lodge a complaint

1. Who are we and how do you contact us?
MiTRAQ Ltd provides benchmarking services to the mining industry. We are a data controller of your personal data.

Our offices are located at Lochleven Mills, Kinross, KY13 8DH, United Kingdom. You can contact us by writing to us at this address, or by emailing us at info@mitraq.com.

2. What kinds of personal data do we process?
We need to collect, process, and hold your personal data to deliver our services. This personal data may include:

• Identity data, employment, and contact details such as title, full name, email address, telephone number, company name, job title, and office location.
• Records of your communications with us.

We do not collect, process, or hold any ‘special categories’ of personal data unless required by law.

3. What is the source of your personal data?
We may collect personal data from a variety of sources:

• From you directly, or from others within your company, via email, written correspondence, telephone discussions, or at face-to-face meetings.
• From client / supplier contracts.
• From information we collect / you provide when you visit our websites.
• From third party sources, including partners with which we offer joint services, or information which we buy or rent, including marketing lists.
• From publicly available sources, such as internet searches, news articles, social media, and Companies House.

4. What do we use your personal data for?
We use your personal data, including any of the personal data listed in section 2 above, for the following purposes:

• To assess the feasibility of working with you, being a prospective client, service provider, or supplier.
• To manage all aspects of the services which we deliver for you.
• To improve the operation of our business and that of our business partners.
• For management and auditing of our business operations, including accounting.
• To monitor and keep records of our communications with you.
• For market research and analysis.
• For direct marketing communications, to help us offer you relevant services and personalised content.
• To comply with legal and regulatory obligations, requirements, and guidance.
• To share information, as needed, with our business partners or as part of providing our services or operating our business.

5. What legal bases do we have for processing your personal data?
We rely on the following legal bases to use your personal data:

1. Where we have obtained your consent;
2. For the performance of a contract to which you are party; or
3. Where we have a legitimate interest in doing so (including a legitimate interest in performing marketing activities, research activities, data analytics, internal administration functions, and conducting our business in compliance with all applicable laws, relevant industry standards, and our policies).

6. How and when can you withdraw your consent?
When we’re relying upon your consent to process personal data, you can withdraw this at any time by contacting us using the details above.

7. When do we share your personal data?
We do not rent lists, sell or otherwise disclose personal data we hold about you, except as described here. We may share your personal data with:

• Our business partners for the purposes described in this privacy policy.
• Service providers who perform services on our behalf based on our instructions. We do not authorise these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.
• Other third parties, with your consent.

8. Is your personal data transferred outside the United Kingdom or European Economic Area?
We’re based in the UK, but sometimes your personal data may be transferred outside the EEA. If we do so, we will make sure that there are suitable safeguards in place, for example by way of contractual clauses or data transfer agreements.

9. Do you have to provide your personal data to us?
We are unable to provide you with our services if you do not provide certain information to us. In cases where providing some personal data is optional, we’ll make this clear.

10. For how long do we retain your personal data?
Unless we explain otherwise to you, we will hold your personal data based on the following criteria:

• For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations;
• For as long as we provide services to you, and then for as long as someone could bring a claim against us; and/or
• Retention periods in line with legal and regulatory requirements or guidance.

11. What are your data protection rights?
You have rights over how your personal data are used. Some of these rights don’t apply in all circumstances and depend on our reason for processing your personal data. If you wish to exercise any of your rights, we will explain at that time whether they are engaged or not. These rights include:

• The right to request a copy of the personal data we hold about you.
• The right to request that your personal data be corrected, amended, or updated.
• The right to request that your personal data be erased or restricted from further use.
• The right to request that your personal data be transferred to another data controller.
• The right to object to our processing of your personal data, including the right to object to direct marketing.

To exercise any of the above-mentioned rights, please contact us using the details above. Please note that whilst we carefully assess every request we receive, we may not always have to comply with the request. If this is the case, we will explain why.

12. How do we use cookies?
Our websites use cookies. Cookies are small text files that websites send to your computer or other device to uniquely identify your browser or to store information or settings in your browser.

We use cookies to help our websites work in the best possible manner. We may use cookies, for example, to:

• Identify you when you visit our websites and as you navigate our websites;
• Help us to determine if you are logged into our websites;
• As an element of the security measures used to protect our websites; and/or
• Store your preferences in relation to the use of cookies generally.

13. Your right to lodge a complaint
If you have a concern about any aspect of our privacy practices, including the way we have handled your personal data, you can report it to the Information Commissioner’s Office (ICO).

Information Commissioner’s Office

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

Website: https://ico.org.uk/concerns

This privacy statement was last updated on 18 September 2024.